You can reach us anytime via email using our contact form or emailing support [at] tactustherapy [dot] com. Our contact form allows us to track your email to ensure you get a timely answer. All emails are answered by one of our two owners, Megan and Ben, so you'll get a personalized reply from the people who know our products best.
We do not have a manned phone number as we are a very small company, and our customers are worldwide, often working at times we're sleeping. We pride ourselves on providing excellent email support and are able to solve most issues that way. However, if you contact us via email and request a call, we can call you back if necessary. Please be sure to leave your phone number and your time zone, as well as the best times to reach you.
We have a shared office in Vancouver, BC in Canada where we can receive mail. Please do not drop in unannounced as our hours vary. If you wish to send us something, use this address:
300 - 422 Richards Street
Vancouver, BC V6B 2Z4