It's important to note that this page is for our apps only. If you have questions about security for the Virtual Rehab Center (VRC), you can visit our Trust Site here: https://tactus-therapy.trust.site/
Introduction
Tactus apps are stand-alone apps that run on your device.
They are not online services, do not use accounts, and do not send information to Tactus.
Because of this, many standard security questions that are designed for cloud-based, account-driven software, don’t really apply.
How Tactus apps work
The apps are downloaded once from the Apple App Store or Google Play
There are no logins or user accounts
An internet connection is not required after installation
The app continues to work even if the device is offline
There is no central system or server operated by Tactus that the apps connect to.
What information the apps use
By default, the apps don't use any of your information. Some apps include optional features that allow personalization, such as:
Entering an email address to send a report
Adding custom words, phrases, phone numbers, or pictures
Recording speech for feedback
Creating reports showing progress
None of this is required to use the apps.
Where that information goes
All optional personal or custom information:
stays on the device
is not sent to Tactus
is not stored by Tactus
If you choose to email, export, print, or save a report after a session, that information goes only where you send it. Once you end a session, the report for that session is lost as no data from the session is stored anywhere.
Tactus does not receive or keep copies of:
email addresses
recordings
reports
custom content
Payment information and App Store accounts
Apps are purchased through Apple or Google.
Apple and Google manage payment and app store accounts
Their privacy policies apply to those transactions
Tactus does not see payment details or app store account information
We don't even know you bought the app!
Common questions
Does Tactus collect or store personal data?
No. Tactus does not collect, store, or retain personal data.
What kind of data do the apps use?
Some apps include optional features that allow personalization of questions. This data never leaves the device and isn't required to use the apps.
What happens to the data that is recorded for the session and seen in the report at the end of a session?
All scores and accuracy information is kept in memory and deleted at the end of each session. Nothing is ever permanently stored.
Is data stored in the cloud?
No. All data stays on the user’s device unless the user chooses to share it with someone else. Tactus never sees it. No session data is stored anywhere, even on the device.
Where is data stored?
On the device only.
Is there a data retention policy?
Not applicable. Tactus does not keep any data.
How do users request data deletion?
There is no data held by Tactus to delete. Users can delete data by removing it from their device or uninstalling the app.
Are there user accounts, roles, or permissions?
No. There are no accounts or access controls.
Is data encrypted?
Data protection is handled by the device’s operating system (iOS or Android).
If a user emails or exports data, that transmission is handled by the user’s chosen email or file-sharing method.
Is there audit logging or monitoring?
No. There is no server activity or centralized logging.
Is the app multi-tenant?
No. Each installation is independent.
Is there a subscription or off-boarding process?
No. The apps are a one-time purchase with no subscription and no ongoing access to revoke.
Do the apps use AI?
No. There is no AI in the apps. This also means we don't use your data to train AI models.
What are your organizational policies?
We follow industry best practices for Information Security Management, HR Security and Training, Change Management, Business Continuity and Disaster Recovery, Risk Management, Asset Management, Access Management, Endpoint Security etc.
Have you ever had a security incident or data breach?
No.
In summary
No accounts
No cloud storage
No data collection
Optional personalization only
All data stays with the user
Minimal risk
I still need to fill out a security questionnaire. Can you help?
If they haven't seen it already, it might be helpful for your security department to read this page so they can evaluate what questions need answering and how our apps might fit into the process.
We're always happy to try and help, so if you still have questions, please contact us with:
which apps you want to buy
what platform you'll be using (iOS and/or Android)
how many copies of each app you'll be purchasing
and we'll answer as soon as we can.