How do I back up and restore my custom data?

When you spend the time to create data custom for yourself or your clients, you should also always back up that data just in case. Because we don't require an internet connection and you don't have an account with us, this backup and restore process is manual.

Language Therapy, Comprehension Therapy, Naming Therapy, Reading Therapy & Writing Therapy

iPad, iPhone, and iPod Touch Instructions

Backing Up Data

This will back up your custom items. There is no user/client data to save.

1. Open the app.
2. Select Comprehension Therapy.
3. Touch any one of the activity buttons.
4. On the Choose Your Categories screen, touch the “add/edit custom” button.
5. Touch the “Backup and Restore Data” button.
6. On the Backup/Restore Custom Data screen, press “Backup Data.”
7. You will be asked if you are sure. Press “OK.”
8. Wait for the file to be compiled. You will see it appear on the right side of the screen, labeled with the date and time.
9. Repeat steps 2-8 for Naming Therapy, Reading Therapy and Writing Therapy.
10. Now connect your device to iTunes on your laptop or desktop computer.
11. Find and select your device in iTunes, then click “Apps” on the side.
12. Scroll down to where it says “File Sharing” and click on the Language Therapy app icon on the left.
13. Click the data file names you just backed up (.ctbackup, .ntbackup, .rtbackup, .wtbackup), and scroll down to hit “Save to…”
14. Select a place on your computer to safely store the file.

Restoring Data

1. Connect your device to iTunes on your desktop or laptop computer.
2. Find and select your device in iTunes, then click “Apps” on the side.
3. Scroll down to where it says “File Sharing” and click on the app icon on the left.
4. Click “Add…” in the file list on the right.
5. Browse to find the backup file you saved to your computer.
6. Repeat steps 1-5 for all the backup files you saved (.ctbackup, .ntbackup, .rtbackup, .wtbackup)
7. Now open Comprehension Therapy and touch any one of the activity buttons.
8. On the Choose Your Categories screen, touch the “add/edit custom” button.
9. Touch the “Backup and Restore Data” button.
10. On the Backup/Restore Custom Data screen, find your backup file in the list on the right and touch it.
11. You will be asked if you are want to restore and be warned that restoring the data will overwrite your current custom items. Press “OK.”
12. Wait for the file to be restored.
13. You will now have all your custom items restored to the app.
14. Repeat steps 7-13 for Naming, Reading and Writing Therapy.

Android devices

Backing Up Data 

This will back up your custom items. There is no user/client data to save.

1. Open the app.
2. Select Comprehension Therapy.
3. Touch any one of the activity buttons.
4. On the Choose Your Categories screen, touch the “add/edit custom” button.
5. Touch the “Backup and Restore Data” button.
6. On the Backup/Restore Custom Data screen, press “Backup Data to File.”
7. You will be asked if you are sure. Press “OK.”
8. Wait for the file to be compiled. You will be asked where to save the file on your device. Select the location and press "OK."
9. Repeat steps 2-8 for Naming Therapy, Reading Therapy and Writing Therapy.

You now have a couple of choices of how to save the backups you’ve just created

Plugging into a computer

1. If you connect your device to a computer (usually via the charging cable into a USB slot) then most devices will allow the computer to now see and access the files on the device like any other folder on your computer.
   • In some cases, you might need to allow USB debugging to give the computer access to your files
2. Navigate to the folder where you saved the backup files.
3. Now you can simply copy the files to a location on your computer where you would like to keep the backups.

This website provides a nice summary of the information here: https://www.howtogeek.com/202644/how-to-manage-files-and-use-the-file-system-on-android/

On-device

1. Access a file manager app on your device
   1. Most devices have a file manager app provided by default. There are also many available for free on the Google Play Store.
2. Navigate to the folder where you saved the files.
3. From here you will have the ability to share you files. These could simply be e-mailed or shared via apps like DropBox, Google Drive or your preferred sharing method.

Restoring Data

The first thing to do is to get the backup files onto your device if they aren’t already. Again, you have a couple of choices:

Plugging in to a computer

1. If you connect your device to a computer (usually via the charging cable into a USB slot) then most devices will allow the computer to now see and access the files on the device like any other folder on your computer.
   1. In some cases, you might need to allow USB debugging to give the computer access to your files
2. Choose a location on your device to copy the backup files to.

Now all the files should be on your device.

1. Open Comprehension Therapy and touch any one of the activity buttons.
2. On the Choose Your Categories screen, touch the “add/edit custom” button.
3. Touch the “Backup and Restore Data” button.
4. On the Backup/Restore Custom Data screen, touch Restore Data from File.
5. You will be asked if you are want to restore and be warned that restoring the data will overwrite your current custom items. Press “OK.”
6. Choose the file that you want to restore. Press "OK."
7. You will now have all your custom items restored to the app.
8. Repeat steps 1-7 for Naming, Reading and Writing Therapy

Question Therapy, Answering Therapy & Asking Therapy

PLEASE NOTE: These apps are no longer available. This information is for people who have already purchased the app(s) and wish to back up their data.

iPad, iPhone, and iPod Touch Instructions

Backing Up Data

You need a Mac to be able to successfully back up and restore custom items. If you just need client/user data and scores then you can do this on a PC.

Note: you cannot back up the answers to the Personal Survey for each user. This is for patient privacy reasons.

1. Connect your device to iTunes on your laptop or desktop computer.
2. Find and select your device in iTunes, then click “Apps” on the side.
3. Scroll down to where it says “File Sharing” and click on the Question Therapy app icon on the left.
4. If you just need to save your user/client data and scores, select the following two files: anstuserdata.xml and asktuserdata.xml and scroll down to hit “Save to…”
5. If you have custom items in Answering Therapy, you need to also select the anstcustom folder as well. You will need a Mac to be able to successfully restore this data.
6. Select a place on your computer to safely store the file.

Restoring Data

You need a Mac to be able to successfully back up and restore custom items. If you just need client/user data and scores then you can do this on a PC.

1. Connect your device to iTunes on your desktop or laptop computer.
2. Find and select your device in iTunes, then click “Apps” on the side.
3. Scroll down to where it says “File Sharing” and click on the app icon on the left.
4. Click “Add…” in the file list on the right.
5. Browse to find the backup files you saved to your computer: anstuserdata.xml and asktuserdata.xml
6. You will now have all your user data and scores restored to the app.

If you saved the custom item folder as well ‘anstcustom’ then you need to do the next steps on a Mac.

1. First try just dragging and dropping the folder into iTunes
2. If that doesn’t work, rename your saved ‘anstcustom’ folder to ‘anstcustom.pkg’ on your Mac
3. In iTunes, click “Add…” in the file list on the right.
4. Browse to find the ‘anstcustom.pkg’ file.
5. After the file has been added in iTunes, rename the ‘anstcustom.pkg’ file back to ‘anstcustom’
6. You will now have all your custom items restored to the app.

As always, if you have any questions, please contact us.